What is the minimum age-requirement to order tobacco-products?
We only permit shopping of tobacco-products for people aged 18 or above. No exceptions will be made!
Is snus legal in Switzerland, and if not; is it a punishable offense to order it?
No, snus is completely legal in Switzerland provided you don't resell it.
How should I store my snus?
Each snus is different, but generally snus tastes the absolute best when it's fresh, so consume it in a timely manner (or at a latest 20 weeks after arrival for bags and 14 weeks for loose-snus). Un-opened cans should be kept in a refrigerator at all time.
Make sure you have entered the correct information when ordering. Snushof will take no responsibility for faulty address information. Write both your phone number with +41 instead of 0 and email address to make sure you receive the needed shipping information as well as make it easy for Swiss post when delivering.
Can I return my order?
Due to our products are perishable goods we do not accept returns. If your received package is damaged you have to contact our support directly. If the received parcel contains the incorrect product/amount contact our support directly.
How long is the shipping time?
Swiss post delivers within 2-4 working days. Remember: The delivery time is usually as mentioned above but could vary depending on remote areas.
Where can I track my order?
When placing an order, you receive a confirmation mail. followed by an email from swiss post partner Asendia with your tracking number.
Will there apply taxes to my order?
All the taxes/custom fees/shipping cost are included in our prices. What you see is what you pay.
Get the orders first and pay later. When making the order you will receive an invoice from Powerpay and the goods will be sent to you. Please note: write your 5-digit order number as reference when using bank deposit.
If you purchase an order through bank deposit. Snushof must receive the payment before we ship the parcel. When the payment is completed and received your package will leave our warehouse. Remember – The bank transfer fees should be splitted between the customer and Snushof. Bank details: Receiver: Snushof AB, Reningsverksgatan 12, 421 47 Gothenburg, Bank: Danske Bank Sweden IBAN: SE88 1200 0000 0138 6026 5717 BIC: DABASESX